Receipts, invoices, and billing details
Last updated September 15, 2026
The difference between receipts and invoices, how to set a legal name and tax ID, how tax is calculated, and where to download documents.
Every successful top-up produces a document, available in the transaction ledger on the console's billing page.
Receipts and invoices
| Type | Contents |
|---|---|
| Receipt | Proof of payment, recording amount, time, and payment method |
| Invoice | A formal document that also carries the legal name, address, and tax ID |
Both are downloadable from the "documents" column of the corresponding ledger entry. The ledger filter offers "invoiceable only" to show just the entries an invoice can be issued for.
The payment completion page also links to both directly.
Billing details
Billing details are printed on invoices issued from then on, and can be filled in or changed on the billing page.
| Field | Notes |
|---|---|
| Invoice email | Where invoices are sent. Defaults to the account email when empty |
| Legal name and address | Company name and registered address |
| Tax ID type and number | See the table below |
⚠️ Changes take effect from the next payment onward; invoices already issued are unaffected. Fill these in before your first top-up.
Payment works without billing details, in which case invoices show only the account email; they can be added later at any time.
Supported tax ID types
| Region | Type |
|---|---|
| Hong Kong SAR | Business Registration number |
| European Union | VAT number |
| United Kingdom | VAT number |
| United States | EIN |
| Singapore | UEN |
| Japan | Corporate Number |
| Australia | ABN |
| Canada | GST/HST |
Clearing the tax ID type removes the tax ID from invoices issued from then on.
Tax
Whether tax applies, and at what type and rate, depends on your region and the tax details you provide.
Where tax applies it is calculated exclusive of the price: the checkout page shows the top-up amount and the tax separately, for example "$10.00 + $2.10 VAT". The credit you receive is still the face value of the top-up; tax does not consume your credit.
Where tax does not apply, the checkout page shows the top-up amount only.
Contact and notifications
Documents and credit notifications are sent to the account email. Invoices are additionally sent to the invoice email in your billing details, falling back to the account email when unset.
Organization accounts can configure a separate billing email in organization settings.
Common questions
Can invoices be reissued for earlier top-ups
Changes to billing details apply only to invoices issued afterwards. Invoices for historical entries cannot have a legal name or tax ID added retroactively; if you genuinely need this, explain the circumstances via a ticket.
Are there invoices for bank transfers
Yes. Bank transfers are credited by hand once received, and the document is issued along with them.
Do refunds affect invoices already issued
Invoices already issued are not modified. Refunds are recorded as separate ledger entries; see refunds.