Support tickets: reach us in the console

Submit and follow up

• Open a ticket from the console and follow the conversation there; five categories narrow down to the exact problem

• Rich text and inline images in the body — screenshots can be pasted straight in

• Attach ledger entries, invoices, top-up orders or call records so support does not have to ask for IDs

Where you can start one

• Every billing ledger row can raise a billing question with that record attached

• Call log details can raise feedback about that specific call

• Workspace members page can contact support about that workspace

Refunds

• Refund tickets can reference the top-up order; the payout and processing cost are both shown